Policies & Legal Siloso Beach Resort - Sentosa |

Use our website and services is subject to the following policies below. By using our website and/or services, you are acknowledging that you understand and agree to the following policies. If you do not agree with any of the provisions in any of our policies, please immediately cease all use of our website and services.

SBR’s Hotel Guest Policy | Personal Data Protection Policy | Terms of Use Policy

SBR’S HOTEL GUEST POLICY

NOTICE ON COVID-19: Due to concerns about the COVID-19 Pandemic, SBR has put precautions in place for our guest’s safety.  Please click to learn more.

1. Check-in time is any time after 3pm (not guaranteed due to high volume of occupancy). If you arrive earlier, the Front Desk staff will be pleased to store your luggage until your room is ready. If you plan to arrive earlier than the Resort’s check-in time and you want to be sure you will get your room, then we suggest you to book also the night before.
2. Check-out time is at 12pm. If you require a later check-out, please contact the Front Desk before 11am on the day of departure and we will do our best to accommodate your request but we cannot guarantee that it would be possible. A charge may be applied depending on availability. Any delay to check-out will result a half day charge or an extra night being added to the final bill. The Resort can accommodate complimentary luggage storage at the Front Desk after check-out time if needed.
3. No pets allowed.
4. Do not feed the monkeys.
5. Do not leave food out and sugary food items in the room as it may attract ants.
6. Parties and private events are strictly prohibited in the rooms. Only registered guests are allowed into hotel premises from 10pm to 7am. The resort reserves all rights to reject unruly guests/visitors.
7. All rooms are non-smoking. Smoking is strictly prohibited inside the rooms. Smoking shall only be allowed at designated smoking areas. Evidence of violation of our smoke-free principle will result in a SGDxxx penalty fee.
8. No external catering food allowed.
9. Parking lots are limited based on first come first served basis and subjected to availability. Limited to one car per room.
10. Guests are obliged to make an effort to keep the surroundings clean. Guests should refrain from throwing rubbish anywhere other than the strategically located trash bins.
11. Maximum number of guests per room is two Adults & two Children for Superior, Deluxe & Roof Garden Suite rooms. For Family room, maximum number of guests per room is six, children included. Extra bedding is chargeable.
12. Guests are expected to behave in a manner not disruptive to the tranquillity of the Resort and of the stay of other guests. The Management reserves the right to ask misbehaving guest/s to leave the premises of the Resort. In such cases, you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.
13. Guest must be fully responsible for the cost of any damages sustained to the property, décor or its contents during the stay; this includes breakages, unauthorized fixtures, decorations or for any excessive cleaning charges incurred during their stay.
14. Cooking in the room is strictly prohibited.
15. You must be at least 18 years of age to check-in and register for a room. A valid passport is required for all guests, including local residents, which is to be presented upon check-in. A reservation may be denied without refund for any refusal or inability to present valid identification. Guests who reserved by online to present their valid credit cards used upon check-in. Guests may also be asked for security deposit in cash or valid credit card which will be refunded upon check-out.
16. In order to avoid credit card frauds/dispute, guests are required to present the actual credit card used to pay for the reservation as well as a valid passport.
17. Room key cards must be returned upon check out. SGD$5 will be imposed if you fail to return.
18. Guests shall be responsible for the safekeeping of their valuables and personal belongings. Safety deposit boxes are available in the rooms. The resort shall not be liable for any loss or damage to the guest’s valuable and personal belongings.
19. Safe Management Measures (SMM): The Resort is accepting local and international guests from “General Category Countries/Regions” (those from “Restricted Category Countries/Regions” are subject to prior approval), excluding any guest who is currently Covid-19 positive (as defined by Ministry of Health protocols).   Prevailing Vaccination Differentiated Safe Management Measures (VDS) may apply, wherever applicable to VDS settings.  Mandatory Safe Management Measures (SMM) are implemented and following prevailing guidelines by relevant authorities.   Express Check-Out is available.
20. Bulk deliveries, such as carton drinks, that have not been expressly approved in writing via enquiry@silosobeachresort.com will be rejected.  SBR is not liable for any losses or damages due to rejected deliveries.
21. All descriptions given on the website(s) are made in good faith and the Management accept no liability whatsoever for errors or omissions.
22. The Resort reserves the right to change any of its terms and conditions at any time by posting changes online.

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PERSONAL DATA PROTECTION POLICY
Here in Siloso Beach Resort (SBR), your privacy is of utmost importance. The purpose of this Data Protection Policy is to inform you how SBR manages Personal Data which is subject to the Singapore Personal Data Protection Act (No. 26 of 2012).

CONSENT
Please take a moment to read this Privacy Policy carefully to ensure that you are aware of and understand the nature of the data which we may collect from you, use of such data, and with whom we may share it. This Privacy Policy also generally outlines the steps which we take to protect your privacy.
We also tell you how you can reach us to update your Personal Data, ask questions you may have about our personal data protection practices and provide feedback.

By accessing and using this site (silosobeachresort.com), your use indicates your agreement to the terms of this Policy.

Type of Personal Data
Depending on the nature of your interaction with us, the information we may collect from you include the following:
– Name
– NRIC/FIN/Driving License/Passport Number
– Gender
– Date of Birth
– Nationality
– Email Address
– Telephone/Fax Numbers
– Home/Work Address
– Credit Card Information
– Vehicle Number
– Preferences (Room Type/Dining)
– Dietary requirements

We may collect Personal Data from you via the following channels:
– When you submit an enquiry or reservation through our website or telephone;
– When you register for events, contests and promotions;
– When you register for check-in at the Reception;
– When we take photos/videos of you at our premise;
– When you are captured on our CCTVs installed within our premises;
– When you complete our feedback forms for Resort accommodation, meetings or seminars;
– When you submit a job application (walk-in or email) to us as an employee, part-time staff or internships;
– When you correspond with our staff (e.g. during site visit inspection – exchanging of business cards etc);
– When you complete any forms issued by SBR e.g. Authorization to Charge forms, Shuttle Service forms;
– Provision of information by third party providers such as Web Portals, Tour Operators, Travel Agencies.

Purpose for Data Collection and Use
– To facilitate booking of Resort accommodation;
– For compliance with Singapore Statutes – Hotel Act Chapter 127, Section 13 under Hotels Licensing Regulations – Control and Management. No. 27 – Particulars of guests required. No. 28 – All guests to be registered;
– For compliance with other relevant laws or authorities (e.g. providing assistance to law enforcement agencies, regulatory authorities and other governmental agencies);
– Verifying your identity; (e.g. requesting for a duplicate room key)
– Providing Customer Service (e.g. responding to your queries, feedback, complaints and requests, creating and maintaining guest profiles in our Property Management System database);
– Conducting marketing promotions (e.g. sending marketing materials and invitations or promotions);
– Marketing research and improving quality service (e.g. performing market analysis, developing new products and enhancing our products and services);
– For processing of claims;
– Conducting investigations relating to disputes, billing, further to a non-payment or fraud;
– Managing and preparing reports on incidents and accidents;
– To process your application job with us;
– To obtain reference checks prior to your employment with us;
– Security checks (vendors);
– Processing and payment of vendor invoices;
– For our internal administrative processes.

Disclosure of your Personal Data
In accordance with the PDPA, your personal data is required to be kept confidential and not disclosed to any third parties, without your prior consent.
However, subject to other relevant laws and the provision of our products and services, your personal data may be disclosed to the following parties/entities:
– Our Business Partners;
– Our Partners in the tourism industry including but not limited to the Singapore Tourism Board and other hospitality counterparts;
– External banks and credit card companies for fraud protection and credit risk protection;
– To comply with legal, law enforcement and regulatory bodies;
– For emergency and security concerns (e.g. admission to hospitals or police investigation);
– Any relevant parties that you have authorized us to disclose to.

Third party service providers and affiliates will comply with Singapore Personal Data Protection Act 2012 (No. 26 of 2012) and applicable laws to ensure that your Personal Data is secure and protected with the fulfilment of delivery of product and services. While we urge all trusted and carefully selected third party service providers to adhere with strict compliance to the Personal Data Protection Act, we do not hold any responsibilities for their omission or lapses when handling your Personal Data. Rest assured that we do not sell nor trade your Personal Data.

Access, Correction and Accuracy of Personal Data
We endeavor to ensure that the personal data we hold about you is accurate and up-to date. Please note that in most circumstances, we will presume that personal data directly provided by you will be accurate and complete. We are aware that such personal data changes frequently with changes of address and other personal circumstances. We encourage you to contact us soon as possible in order to update any personal data it holds about you.

Should you require access to your data from us, please state your reasons for your request to us in as much detail as possible to enable us to properly assess the matter. Please note that we may choose to reject your request if we have determined that the burden or expense of providing it would be unreasonable to us or disproportionate to your interests, if your request concerns information that is trivial, does not exist or cannot be found or it is otherwise frivolous or vexatious. Any such request may be subject to an administrative fee.

You may also withdraw your consent for the collection, use or disclosure of your personal data by the Resort at any time with reasonable notice.
Please note that should you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, SBR may not be in a position to continue to provide its products and services to you, or administer any contractual relationship in place, which in turn may also result in the termination of any agreements with SBR, and your being in breach of your contractual obligations or undertakings.
Our contact details are set out below. We may require you to verify your identity.

Protecting your Personal Data
Any Personal Data collected by us on our website or by other means will be stored in a secure environment on a secure database or server. SBR uses a reasonable range of technology and physical security arrangements and maintain safeguards to protect against accidental or unauthorized access, collection, use, disclosure, copying, modification, disposal, deletion and other similar risks to Personal Data.

We endeavor to provide reasonable security arrangements to protect personal data under our possession or control, and we have implemented guidelines and internal policies for our staff to safeguard the security of the IT and Operational systems for your Personal Data.
Personal Data submitted on our website are also encrypted and protected with industry standard SSL (secure socket layer) communication protocol.

Retention and Disposal of Personal Data
The Act requires us not to store personal data longer than necessary. We will cease to retain your personal data when we no longer require such personal data for the purposes we originally notified you of or for any business or legal needs. Therefore, SBR only retains Personal Data for long as the retention is required for the purpose for which we collected the Personal Data, the purposes described in this Policy or as otherwise required or permitted by law.

Overseas transfers of Personal Data
We do not practice transferring personal data overseas as we do not have properties or affiliated partners in overseas. Should we have any in future, we will update this policy and rest assured that we will comply with the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) and the local Privacy Laws to ensure that your Personal Data is secured and protected.

CONTACT US
If you have any questions, feedback or if you do not wish to receive any promotional updates or news from us, withdraw consent or to access and update your Personal Data, please contact our Data Protection Officers at dpo@silosobeachresort.com
Mailing Address:
Data Protection Officer
Siloso Beach Resort
51 Imbiah Walk
Sentosa
Singapore 099538

Policy Update
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. Therefore, we invite you to read this Privacy Policy regularly and in any event when making reservation with us. This Policy was last updated on 30 December 2016.

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TERMS OF USE

COPYRIGHT
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Siloso Beach Resort, or otherwise used by Siloso Beach Resort as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Siloso Beach Resort or the copyright holder.

You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes. Siloso Beach Resort reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Siloso Beach Resort reserves the right to monitor submissions to the site and to edit or reject any submissions.

TRADEMARKS
All names, images, logos identifying Siloso Beach Resort are proprietary marks of Siloso Beach Resort. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Siloso Beach Resort does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.

DISCLAIMER
Siloso Beach Resort will do its best to ensure that information on the site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect at the time when you first use the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided ´AS IS´ and on an ´IS AVAILABLE´ basis without representation warranty or endorsement, express or implied. In particular, Siloso Beach Resort does not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

In no event will Siloso Beach Resort be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.

EXTERNAL LINKS
Siloso Beach Resort does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that is hyperlinked from this site is outside the control of Siloso Beach Resort and any visit to these external sites are done so entirely at your own risk.

INFORMATION COLLECTION
Personal information means any information that may be used to identify you or your company, including (but not limited to) your name, e-mail address, street address, telephone number, occupation, and/or industry.

By giving us personal information, you give us your consent to collect and use it in accordance with this statement. If you do not approve of our use as outlined here, please do not submit your personal information.

INFORMATION SHARING AND DISCLOSURE
While your personal information is never shared outside of our company without your permission, Siloso Beach Resort is an organization that uses multiple resources, so your personal information may be shared, stored and/or processed with other Siloso Beach Resort offices, solution providers or business partners. In every case, data is stored on managed servers with controlled access.

SOFTWARE DISCLAIMER
The software downloads from this site have been thoroughly scanned and tested at all stages of production, but – as with all new software – we still recommend that you run a virus check before use. We also recommend that you have an up-to-date backup of your hard disk before using any downloaded software. Siloso Beach Resort cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

Siloso Beach Resort reserves the right to change any of its terms and conditions at any time by posting changes online.

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